Installation Troubleshooting Guide

Almost every installation problem can be traced back to four main issues: the wrong operating system, incomplete download of the setup file, failure to install .NET 2.0 Framework and having an older version of the program on your computer.

Problem #1: Wrong Operating System

Videora iPod Converter was designed to be run on Microsoft Windows. Specifically, it is compatible with Windows 98, Windows ME, Windows NT 4, Windows 2000, Windows 2003, Windows XP and Windows Vista. It was not designed to be used on Mac OS X or Linux. If you try to run the installer on Mac OS X or Linux, it will not work!

Solution #1: Use Windows

The only way to run the software is on Windows. On Mac it is possible to run windows directly through boot camp or through a virtualization program like Parallels or VMware fusion. On Linux it may be possible to run the software through WINE. Neither of these methods are simple and are beyond the scope of this guide.

Problem #2: Incomplete Download of Setup File

Sometimes downloads do not complete properly for a variety of reasons. If you try to run an installer that has not been fully downloaded, you will not reach the setup start screen. Instead the file will complain it is corrupted.

Solution #2: Re-download the Setup File

First make sure any old copies of the setup file are deleted. Then re-download the setup file again and try to run it. If it doesn't work, repeat the steps in this solution until it does.

Problem #3: .NET 2.0 Framework Not Installed Properly

This software requires Microsoft's .NET 2.0 Framework to operate. Without the framework, the program will not run. This framework comes with Windows Vista by default, but must be downloaded and installed manually if you use any Windows version other than Vista. The setup file will detect whether you have the framework installed and if you don't, the installer will automatically download and install the framework for you. The setup will not continue until it successfully detects you have the .NET framework installed. Sometimes the setup fails to download and install the .NET framework properly and you may run into the following errors:

Download Failed: Downloading Timed Out
Download Failed: Timed out on Connecting
Download Failed: Resolving Hostname

Additionally, sometimes your existing .NET Framework, which you have already installed, can become damaged.

Solution #3: Install .NET 2.0 Framework Yourself

You can download the .NET 2.0 Framework for free from Microsoft here. Once you download and install the framework successfully, you will be able to continue on with the setup.

Problem #4: Older Version Already Installed

Sometimes when you install the program on a computer where the software has already been installed, it will complain that it cannot write to certain files. Also you may be successful in installing over an older version but then you can no longer run the program.

Solution #4: Uninstall, then Re-install

The first thing you should do before installing a new version is uninstalling the older version and making sure no traces of the old program exist. This will let you cleanly install the new version. Also, make sure the software is not running while you try to uninstall/install the program. If you program is running, you will not be able to write over the program since it is active.


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