Power Mode Troubleshooting Guide

While the vast majority of our users do not run into any conversion or playback issues, a tiny minority of our users do. This guide was written to help those users, as most of their problems are solvable using one of the solutions found below. This guide is intended for Power Mode users only. Normal mode users should use the Normal Mode Troubleshooting Guide.

Creating Short Test Videos

Troubleshooting video conversion problems is a trial and error process. Every time you apply a solution, you should convert your video to see if the solution fixed your problem. Since video conversion is a very time consuming process, it would take far too long to keep testing your full length video. In order to save time, you create a profile that only converts a short portion of your source video. This will let you quickly find out how to fix the problem occurring with your video.

To create a test video, change the "Encoding Duration" text box [Purple Box] while Adding/Editing a profile. By setting this box to "15" you will only convert the first 15 seconds of the source video. By setting it back to "0" you will convert the entire video.

Standard Troubleshooting Solutions

Solution 1 - Try a Different Video Codec

If the conversion failed and you were converting to H.264, try converting to MPEG-4. If you were originally converting to MPEG-4, try converting to H.264 [Purple Box].

Solution 2 - Try using AviSynth to Decode Source Video

Enable the AviSynth [Lower Purple Box] when adding/editing your profile or try using a pre-made profile with the words "AviSynth" in it [Upper Purple Box].

Solution 3 - Store your source video in custom folder

Make sure your source video is stored in a custom directory like "C:\sourceVideos" and NOT in one of the following folders:
"Documents and Settings", "My Documents", "Desktop" on XP.
"Users", "Documents", "Desktop" on Vista.

OK: C:\sourceVideos\mycoolvideo.avi
Not Ok:
C:\Documents and Settings\John\My Documents\cool.avi

Solution 4 - Store your converted video in custom folder

Make sure your converted videos are stored in a custom directory like "C:\iPodVideos" and NOT in one of the following folders:
"Documents and Settings", "My Documents", "Desktop" on XP.
"Users", "Documents", "Desktop" on Vista.

OK: C:\iPodVideos\mycoolvideo.avi
Not Ok:
C:\Documents and Settings\John\My Documents\cool.avi

Solution 5 - Use Alpha characters for file and folder names

Do not use non-alphanumeric characters like (:, -, +, ., &, $, !, etc.) or foreign characters (Like Russian, Japanese, Korean, Chinese, etc) in the folder names where your files or stored or in the filenames of your source video. Stick to alphanumeric English characters.

OK: C:\SourceVideos\mycoolvideo.avi
Not Ok:
C:\Source+Videos\mycoolvideo.avi
C:\Source.Videos\mycoolvideo.avi
C:\SourceVideos\my+cool&video.avi

Solution 6 - One period per filename

Do not have multiple periods in your source video file name. You can have one period in the filename right before the file extension.

OK: C:\SourceVideos\mycoolvideo.avi
Not Ok: C:\SourceVideos\my.cool.video.avi

Solution 7 - Download additional Video Codecs

If you cannot play your source video in Windows Media Player, then you won't be able to convert your video using AviSynth. Download the CCCP Codec Pack to obtain missing video codecs.

Solution 8 - Manually Add File to iTunes Library

If your converted video fails to be added to your iTunes Library automatically, you should try added it manually. Simply open up iTunes, click "File", then click the "Add File to Library..." option and select the converted video you wanted to add to iTunes.

Audio/Video Synchronization Issues

Solution 1 - Try using AviSynth to Decode Source Video

Enable the AviSynth [Lower Purple Box] when adding/editing your profile or try using a pre-made profile with the words "AviSynth" in it [Upper Purple Box].

Solution 2 - Try A/V Sync Fix #1

Add the following text "-async 1" (without quotes) to the "Additional CLI Parameters" text box [Purple Box] when adding/editing your profile.

Solution 3 - Try A/V Sync Fix #2

Change the "Framerate" combo box [Purple Box] to "29.97" when adding/editing your profile.

Solution 4 - Fix Constant Audio Delay

Enable the AviSynth [UpperPurple Box] and set the "Audio Delay" text box [Lower Purple Box] to the amount in seconds you want to delay (ex. "3", "-1.3") when adding/editing your profile.

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