Error Message when opening videora

will0790 · Joined: 23 Nov 2006 Posts: 3

Hi. I Have read thru ALL the forum reply's hoping for a suggestion on fixing my error message. I have been to ALL the links suggested, downloaded ALL info suggested, unistalled- reinstalled many times. Nothing is working.

Here is my error: Common Languare Run...... Applicastion has generated an exception that could NOT be handled. ...Process id=0xf44(3908), Thread id=0x90c (2316), ..... click OK to terminate, click CANCEL to debug the app.....
upon clicking CANCEL , i get this: NO debugger found..... Registered JIT debugger is not available. An attempt to launch a JIT debugger with the following command resulted in an error code of 0x2 (2). Please check computer settings...... cordbg.exe la 0xf44------- click on retry to have the process wait while attaching a debugger manually. click on cancel to abort the JIT debug request.

I am running windows XP, Norton anti virus that is disabled in an attempt to get this software running. NOTHING is workin.... PLEASE HELP.. also the version of VIDEORA is 2.15. thanks in advance.... im a little discouraged with ALL THE postings in your forum, there seems to be A LOT of issues .....
_________________
Dazed and Confused

videora · Forum Administrator Joined: 25 Dec 2004 Posts: 619

Remember that this is a technical support forum so naturally, people will only come and post here if they have problems. The vast majority of our customers are very satisfied with Videora and don't even need to visit these forums.

Please follow these steps:
1. Download Exctrlst.exe: Extensible Performance Counter List from this page:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=7FF99683-B7EC-4DA6-92AB-793193604BA4
or
http://download.microsoft.com/download/win2000platform/exctrlst/1.00.0.1/nt5/en-us/exctrlst_setup.exe
2. Install the exctrlst_setup.exe file into your computer
3. Open up Windows Explorer and navigate to "C:\Program Files\Resource Kit"
4. Start Exctrlst.exe.
5. Select the first item in the Extensible Performance Counters list box.
6. Inspect the Performance Counters Enabled checkbox that appears just below the list box. If the checkbox is selected, the counter is enabled. If it is cleared, then select the checkbox to reenable it.
7. Select the next item in the Extensible Performance Counters list box and repeat the previous two steps until all items have the Performance Counters Enabled checkbox selected.
_________________
Thanks,
Videora Software Support
Videora FAQ

will0790 · Joined: 23 Nov 2006 Posts: 3

Hello.. AGAIN...
I guess my point was that you have the NEED for a forum to correct what is an obvious issue with your software. NEVER have I had to visit a forum and have such issues with any OTHER product I have purchased or downloaded. NONE THE LESS.........
My initial post to you indicated that i had read your entire forum and tryed every possible solution you have given others to correct my problem, and YES the solution you have given me today was tryed before i contacted you and i tryed it yet AGAIN per your request. However.... GUESS WHAT? .It didnt work the 1st time and it didnt work this time either.!!! so ????? N E XT ???????
_________________
Dazed and Confused

videora · Forum Administrator Joined: 25 Dec 2004 Posts: 619

If you have also tried the following steps:

"Probably has a third party application deleted an important systemfile called perfc009.dat. Just download it from here and extract with WinZip it to your system32 directory (normally "C:\windows\system32\"), then start Videora again. Also, check that you have read access to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT \CurrentVersion\Perflib\009"

and

"PerfProc in the Extensible Counter List wasn't checked (all others were). I hadn't scrolled through the counters in the list when I did this the first time, just looked at the field and check box - but that was only for the first item on the list...a .Net counter. You need to scroll down to PerfProc in the list and make sure its checked"

and neither have worked, then the only way we can help with your problem is by using the .NET debugger to try to catch the actual error information.

To do this, you must first download the .NET SDK from here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9B3A2CA6-3647-4070-9F41-A333C6B9181D&displaylang=en

Once you've got that downloaded, follow the "How to debug with GUI" directions on this page:
http://www.icsharpcode.net/heyhey/wiki/ow.asp?HowToDebug
_________________
Thanks,
Videora Software Support
Videora FAQ

will0790 · Joined: 23 Nov 2006 Posts: 3

OK.... does it take a friggin computer genius to be able to use your software??? Why in the hell am I haveing to go thru all this TECHNICAL shit just to be able to use what I paid for.! Have you considered iMproving your software to be user freindly, because if the average person trys to use it and has to go thru all this crap, ITS NEVER GONNA WORK...!!! Are you doing anything about the shitty software OR NOT?????

Your last reply to me said i could download "IT" from here....!!!??? WHAT WAS "IT"? There was NOTHING to download... Then start VisualCron again, what the hell is VisualCron? Make sure i have "read access" to the following key.... HOW do I access the path u posted to determine if READ ACCESS is allowed????? I just want to use your damn software, geeeeez. is that too much to ask? THIS is bull shit.!!!!

AND, PerfProc in the Extensible Counter List WAS checked off in the counters lists. SO im just curious, are YOU only guessing at this point, or just pulling sugestions out of your ass?????????

ALL I WANT TO DO IS USE YOR SOFTWARE THAT I PAID FOR. I DIDNT KNOW I BOUGHT A CLASS ON HOW TO BE A COMPUTER TECHNICHAN. WHY IS IT UP TO ME TO MAKE IT WORK???? Either sell a usealbale product OR give me a complete refund.! ITS YOUR CHOICE
_________________
Dazed and Confused